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This Customer Service Training course equips learners with essential skills to deliver outstanding customer service. Participants will gain insights into effective communication, problem-solving, and customer relationship management. The course covers techniques for handling difficult situations, enhancing customer satisfaction, and building loyalty. Whether you're new to customer service or looking to sharpen your skills, this course provides practical tools for success in any customer-facing role.

Learning Outcomes:

  • Understand key principles of effective customer service
  • Develop strong communication and interpersonal skills
  • Learn how to handle customer complaints and difficult situations
  • Enhance problem-solving and decision-making abilities
  • Build and maintain positive customer relationships
  • Increase customer satisfaction and loyalty
  • Apply strategies for managing stress in customer service roles
    • Introduction to Customer Service 00:06:00
    • Characteristics of Good Customer Service 00:04:00
    • Customer Relationship Management 00:04:00
    • Communicate with Customers 00:06:00
    • Handling Customer Complaints 00:06:00
    • Problem Solving Over Phone 00:05:00
    • Improving Customer Service 00:07:00

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Price:

Original price was: $425.00.Current price is: $99.00. ex VAT
26

Students Enrolled

Language: English

Duration:

1 year

Lectures:

7

Quizzes:

0

Certificate of Completion

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